MulticoreWare is committed to preserving the confidentiality of your information and is sensitive to online privacy concerns. This privacy policy explains what personal data we collect from you through our interactions with you on this website, and how we treat such information we receive from you, on the Internet.

Information We Collect

In general, you can visit our website without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors. This information is combined to determine the number of visits, average time spent on the site, pages viewed, and so on. We use this information to determine how frequently users visit our website and to improve the content. 

Your use of our website implies that you have granted us full permission to collect your domain names.

There are times when we may need your information, such as:

• Your full name:
• Business Email Id:
• Telephone/ Mobile Number:
• Company, Job title:
• Location:

The above information is collected from you, if you:

• Contact us via email or telephone and provide any personal data
• Complete online contact form

How We Use Your Personal Data

The personal information we collect is used only by us to:

• Respond to your inquiry, process an order or allow you to access specific information;
• Provide our services;
• Maintain back-ups of our databases containing your personal data;
• Perform a contract between you and us and/or taking steps, at your request, to enter into such a contract;
• Protect the security and safety of our website;
• Communicate with you and personalize our interactions with you; 
• Execute other activities such as marketing campaigns, promotional communications for which consent is taken appropriately or another appropriate lawful basis for the processing is identified. Additionally, you can sign up for email subscriptions and choose whether you wish to receive promotional communications from MulticoreWare by email and telephone or other means of communication;
• Ensure network and information security, including preventing unauthorized access to our computer and electronic communications systems and preventing malicious software distribution;
• Conduct data analytics studies to review and better understand customer satisfaction and needs.

Unless we reasonably believe that we need to use your personal information for another reason and that reason is compatible with the original purpose, we will only use your personal information for those purposes for which we collected it. If we need to use your personal information for a reason unrelated to that for which it was collected, we will let you know and provide the legal justification for doing so.

Please be aware that where necessary or permitted by law, we may process your personal information in accordance with this policy without your knowledge or consent.

How Data Will Be Disseminated

We may share or disclose your personal information:

• for the purposes, and on the legal bases, set forth in this policy, to any member of our group of companies (this includes our subsidiaries, our parent/ultimate holding company, and all its subsidiaries).
• where we are legally required to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• with third-party vendors, service providers, contractors, or agents who provide services for us or on our behalf and need access to such information to do so.
• during or in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 
• with our business partners to offer you certain products, services, or promotions.

We may disclose your personal information for any other purpose with your consent.

Cookies

A technology called cookies may be used to provide you with tailored information. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may set your browser to notify you when you receive a cookie. You expressly consent to receiving such cookies by registering with any MulticoreWare business unit online.

At times, we conduct on-line surveys to better understand the needs and profiles of our visitors. When we conduct a survey, we will try to let you know how we will use the information at the time we collect information from you on the Internet

You may accept or decline the cookies used by our websites by modifying the settings in your browser; view the help menu to change your cookie preferences. If cookies are disabled, this may mean that you are not able to take full advantage of all the features on our site.

Other Websites to Visit

MulticoreWare’s website may contain links to other sites such as our product pages and affiliate partners. While we make every effort to link to sites that share our high standards and respect for privacy, we are not responsible for the content or privacy practices of other websites.

Principles of GDPR and CCPA

We will use your personal data only in-line with the GDPR and CCPA principles. We process personal data about you with your permission and/or as required to operate our business, meet our contractual and legal obligations, protect the security of our systems and customers, or fulfill other legitimate interests of MulticoreWare as described in this privacy policy.

When we collect and use personal data (information) about the residents (data subjects) of the European Union, we may be subject to the General Data Protection Regulation (‘GDPR’) of the European Union and responsible as a ‘data controller’ for such personal data.

When we collect and use personal information about residents (consumers) of the United States, we may be subject to the California Consumer Protection Act (CCPA) and responsible as a ‘business’ or ‘service provider’ for such personal data.

Unless otherwise specified based on your residency status, all information in this privacy notice applies to you. GDPR references will apply to you if you are a resident of the European Union. If you live in the United States, references to the CCPA will apply to you. 

Under data protection legislation, we are required to notify you of the information contained in this privacy notice.

Your Information

You recognize and understand that you are under no obligation to provide us with your personal information, and that any personal information you provide to us is done so with your full consent, volition, and desire to do so. You are not required to provide your personal information to MulticoreWare; however, because it is necessary for us to process your requests and meet our business obligations, we will be unable to provide you with our services if you do not.

You also understand that we are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you, unless you demonstrate to us, to our satisfaction, within fifteen days of the date of such information being provided to us, that the information was provided to us without your free consent.

Under GDPR, the lawful basis for this processing is:

• may be for the performance of a contract with you or to take steps at your request prior to entering into a contract with you, or for our legitimate interests in acting responsibly in dealing with these matters, or consent, where requested and obtained.
• is either our legitimate interest in enabling and improving our website and online services, or consent, if requested and obtained.
• is the consent, which has been requested and obtained.
• consent, where requested and obtained, is for promoting our brand, products, services, initiatives, and values.

Under the CCPA, the lawful basis for this processing is:

• is to fulfill or meet the purpose for which you provided the information.
• is to offer you assistance and respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses.
• is to respond to requests from law enforcement and as required by applicable law, court orders, or government regulations.

Without your permission, we will not collect additional categories of personal information or use the personal information we have collected for materially different, unrelated, or incompatible purposes. 

Your Rights

You have the right to access personal information that we hold or process about you and to request information about: –

• The purposes of the processing the information
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

You have the right to request that your personal data be erased or restricted in accordance with data protection law, as well as to object to any direct marketing from us and be informed about any automated decision-making that we employ. If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information, and we will strive to update/correct it as we use it.

In order to protect and secure your data, if we receive a request for any of the above rights, we may ask you to verify your identity before acting on the request. By logging into your user account after creating an online account with us, you can modify and update your personal information.

Rights of EU data subjects under GDPR

You have the following rights if the processing of your personal information is governed by the EU General Data Protection Regulation ("GDPR") (or any United Kingdom replacement legislation).

Please notify us of any changes. Please keep us informed if there is a change in your personal data.

Your personal data rights include the following:

Under certain conditions, you have the legal right to:

• Request that we correct the personal information we have on file for you.
• Request that your personal data be erased.
• Object to processing of your personal data where we are relying on a legitimate interest (or the legitimate interest of a third party) and there is something about your specific situation that makes you want to object to processing on this basis.
• Request that your personal data be restricted from being processed. 
• Make a request for data portability. In certain circumstances, you may request that we provide you with the personal data you have provided to us in a structured, commonly used, and machine-readable format, or that we transmit the personal data you have provided to us to another party.
• Not to be subjected to a decision based solely on automated processing that has legal consequences for you or has a similarly significant impact on you.

Rights of US Consumers under the CCPA

If the processing of your personal information is governed by the CCPA, you have the following rights.

Changes to your personal data Please keep us informed if your personal data changes during your relationship with us.

Under certain circumstances, by law, you have the right to request that we disclose certain information to you about our collection and use of your personal information:

• Request erasure of your personal data.
• Right to know the business or commercial purpose for collecting or selling the personal information. Please take note that we do not sell your personal data under any circumstances, this right may only apply where we disclose your personal data for a business purpose.
• Categories of third parties with whom we share the personal information
• Right to opt-out: This enables you to opt-out of the sale of your personal data by a business to other third parties. We do not sell your personal data under any circumstances; this right does not apply to your personal data with us.
• We will not discriminate against you for exercising any of your CCPA rights.
• In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

If you exercise one of the aforementioned rights, we may need to obtain specific information from you in order to confirm your identity and that you have the authority to make sThis is done to ensure that personal information is not disclosed to anyone who does not have the right to receive it. Personal information provided in an opt-out request will only be used to review and comply with the request.

Where We Keep and Process Personal Information

Personal data collected by MulticoreWare may be stored and processed in your region, in any other country where MulticoreWare or its group companies, affiliates, subsidiaries, or service providers operate facilities. The storage location(s) are chosen in order to operate efficiently, improve performance, and create redundancies in order to protect the data in the event of an outage or other problem.

We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this policy and the requirements of applicable law, wherever the data is located.

We may transfer personal data from the European Economic Area to other countries, some of which have not been determined by the European Commission to have an adequate level of data protection. When we do, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data.

Data Security

We have implemented appropriate security measures to prevent your personal information from being inadvertently lost, used, or accessed in an unauthorized manner, altered, or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

Retention of personal data

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will only retain personal information for as long as is necessary, and we have strict review and retention policies in place to meet these obligations.

Do We Need Your Consent?

If we use special categories of your personal information in accordance with our written policy to carry out our legal obligations or exercise specific rights, we do not need your consent. In limited circumstances, we may ask you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of the information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. You should be aware that it is not a condition of your contract with us that you agree to any request for consent from us.

Changes to this Privacy Policy

We reserve the right to update this privacy statement at any time. We recommend that you revisit this policy from time to time to learn of any such changes. We may also notify you in other ways from time to time about the processing of your personal information.

Contact Us

If you have any further questions or comments about us or this policy, email us at info@multicorewareinc.com